Privacy Policy

We collect account and contact details, such as your name, email address, phone number, age information and preferences; conversations, instructions, files and media you provide; and records of assistance, communications and transactions involving Moffy.

When you connect accounts or authorize access, we receive information available within that access, such as messages, contacts, calendars, documents and account activity. We may also receive information from people you work with and public sources relevant to your requests. We use this information to understand your context and may infer preferences, relationships or other useful details. These inferences can be wrong.

Depending on what you provide or authorize, this information may include sensitive details, such as health, financial or family information, and saved sign-in or payment credentials. Subscription payments are handled by payment providers; payment details you separately save for authorized tasks are treated as protected account information.

We also collect technical and usage information, including IP address, device and browser information, approximate location, service activity and error records. More precise location is used when you provide it or permit access.

We use information to provide and personalize Moffy, carry out your instructions, remember relevant context, prepare useful work and follow up within your permissions. We also use it for account administration, billing, support, reliability, security, preventing misuse and meeting legal obligations.

AI providers process information needed to generate responses and perform requested work. We do not use your personal information to train AI models. We do not sell personal information or share it for cross-context behavioral advertising. Information used to personalize your Moffy is not the same as training an AI model.

You choose which services to connect and what access to provide. We access, store and use information from those services to support Moffy’s assistance, including ongoing work you authorize. Completing a task may require sending relevant information to the service or recipient involved.

You can disconnect supported services or revoke access through the provider. This stops future access through that connection, but does not automatically remove information already in Moffy or undo completed actions. You can separately request deletion of retained information.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We use that information for the user-facing assistance you authorize, not advertising or AI model training. These restrictions also apply when service providers process that information for us.

Third-party websites, messaging platforms and connected services handle information under their own privacy policies. This includes copies of messages and files delivered through them.

Google API Services User Data Policy

We disclose information to other people when you share it or authorize Moffy to work with them. Household membership or a trusted connection does not by itself make all private information available to everyone. Access depends on the account-management relationship and permissions involved.

An authorized person managing an account or profile can access and manage information through the supported controls. If control is later transferred, retained information may stay with that account. Other people’s private information is not automatically transferred with it.

Content shared through an accessible link may be viewed by people who obtain that link. Recipients may keep copies outside Moffy. Provide or share information about others only when you have appropriate authority.

We use service providers for hosting, AI processing, communications, payments, support and security. They receive information needed for those services, subject to applicable contractual and privacy restrictions. Authorized personnel may access information when necessary for support, troubleshooting, security or legal compliance, subject to applicable limits, including those for connected services.

We may disclose information when reasonably necessary to comply with law or legal process, protect rights or safety, address fraud or abuse, or respond to a request you authorize. Information may also be transferred as part of a merger, acquisition, financing, reorganization or sale of assets, subject to applicable protections and any required notice or consent.

We retain information for as long as reasonably needed to provide Moffy, maintain the context you choose to keep, meet legal obligations, resolve disputes and protect the service. Retention depends on the information, its purpose and your choices.

Account deletion includes the recovery period shown when you request it. After that period, we process deletion, subject to limited retention for legal, billing and security purposes. Backups may take additional time to expire.

Deleting a source message or disconnecting an account may not remove information already remembered separately. You can ask to correct or forget that information too. Deletion from Moffy does not delete copies independently retained by recipients or third-party services.

You can use available controls to manage connections, sharing and account information, ask Moffy to correct or forget remembered information, or request account deletion. You can also contact us for help with these requests.

Depending on where you live, you may have rights to access, correct, delete or obtain a portable copy of personal information; restrict or object to certain processing; and withdraw consent where processing relies on it. Withdrawal does not affect earlier lawful processing. You may also have the right to appeal a decision or complain to a privacy regulator, without unlawful discrimination for exercising your rights.

Contact privacy@moffeus.com to exercise these rights or make an authorized request for someone else. We may need to verify identity and authority, and some requests are subject to lawful exceptions. For service-message preferences or assistance, contact support@moffeus.com or follow the instructions provided with a message.

Direct use of Moffy is for people aged 16 or older. Users under 18, or the age of majority where they live, need approval through our supported process from a parent or legal guardian with their own account.

An authorized adult may maintain a managed profile about a younger child. This does not permit the child to use Moffy directly. Information about children is used to provide the authorized assistance and is subject to this policy. Contact us if you believe a child is using Moffy without the required eligibility or approval so we can investigate and take appropriate action.

We use cookies, local storage and similar technologies to maintain sign-in, remember preferences and support service operation and diagnostics. Embedded services may also receive technical information. Browser controls can limit cookies or storage, but some features may stop working.

With your permission, we use Google Analytics on our public website to understand visits and signup activity. We do not send your conversations, files, form entries or account identifiers to Google Analytics. You can decline or change your choice using Cookie settings on the public website. Google processes analytics information under its own privacy policy.

We use technical and organizational safeguards designed to protect personal information, including access controls and encryption. No service can guarantee absolute security. Protect your account and use the secure entry options provided for sensitive credentials.

Hasule Inc. is based in the United States. We and our service providers may process information in the United States and other countries, whose laws may differ from yours. Where required, transfers are subject to legally recognized safeguards, such as standard contractual clauses, or another permitted basis.

Where applicable data-protection law requires a legal basis, we rely on performing our agreement with you; legitimate interests in operating, improving and securing Moffy, balanced against your rights; legal obligations; or consent. Where required, we obtain consent or rely on another lawful condition for sensitive information. Contact us for information about the basis or safeguards relevant to your data.

We may update this policy as Moffy or legal requirements change. We will post the updated effective date and provide notice of material changes and obtain consent where required.

Hasule Inc., doing business as Moffeus, is responsible for personal information covered by this policy. For privacy questions and requests, email privacy@moffeus.com. You can also reach us at support@moffeus.com.

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